Frequently Asked Questions
- What is ShareBox?
- ShareBox is a sharing solution made for macOS, iOS (soon) and Web (also soon). It allows you to share files in different ways like Airdrop, Cloud Drive or ShareBox itself.
- What is ShareBox Uploads?
- ShareBox Uploads is a feature that allows you to upload files to a so called "ShareBox" and receive a uniquely generated url to share your files with anyone.
- Is my data private?
- Yes. We use privacy-first practices and encrypt data in transit. You can set expiry and optional passwords. We also remove all traces of your files after they have been expired.
- How do I share files?
- Drag & drop files to the edge of your screen and choose the ShareBox option (top one).
- Are other platforms supported?
- No, currently only macOS is supported for uploading files, with iOS and Web coming soon.
- How long are my uploaded files available for?
- Your files are available for up to 3 days by default, then automatically deleted forever. This can also be changed to up to 7 days in your settings.
- Can I set a password for my ShareBox uploads?
- Yes. You can set a password for your ShareBox uploads to make sure only people with your password can access and download them.
- Where can I find my shared ShareBox uploads?
- In your settings, you can view a list of all open boxes there.
- How do I get support?
- You can contact me directly by email at support@shareboxed.app.
- Can I share files larger than 2GB?
- Yes. You can share files as large as your storage allows. But keep in mind that the larger the file, the longer it will take to upload and download.
- What file types can I share with ShareBox Uploads?
- You can share any file type.
- How can I upload files in bulk?
- You can upload files in bulk by dragging and dropping a folder into ShareBox. And you can keep adding files to a box until you press the done button to mark it as complete.
- What is the monthly limit for file uploads?
- There is a limit of 50GB for plus and 250GB for pro subscribers per month in uploads. But pro subscribers can always enable the "pay-as-you-go" option to go beyond the limit.
- How can I cancel my subscription?
- You can cancel your subscription by going to the "Account" section in the settings and selecting "Open billing". There you can deactivate your subscription. You can reactivate your subscription anytime.
- I have a feature request. Can you add it?
- I'm constantly improving ShareBox based on feedback from our users. If you have a feature request, please contact us by email at support@shareboxed.app.
Have more questions?
If you have any additional questions, do not hesitate to contact me.
